At Shri Panjab Dairy, customer satisfaction is our top priority. We take every step to ensure that our dairy products reach you fresh, pure, and in perfect condition.
1. Returns
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Due to the perishable nature of dairy products (milk, curd, paneer, butter, ghee, sweets, etc.), we do not accept returns once the product is delivered.
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However, if you receive a product that is damaged, spoiled, or incorrect, you must report it to us within 24 hours of delivery.
2. Refunds
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Once your complaint is verified, we will issue a refund or a replacement, depending on the situation.
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Refunds (if applicable) will be processed within 5-7 business days to your original payment method.
3. Eligibility for Refund/Replacement
You may be eligible for a refund/replacement if:
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The product was delivered in a damaged or leaked condition.
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You received the wrong product.
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The product was expired at the time of delivery.
4. Non-Refundable Items
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Opened or partially used products.
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Products reported after the 24-hour complaint window.
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Items not stored properly after delivery.
5. How to Raise a Complaint
To report an issue, please contact us with your order number, photos of the product, and a brief description of the problem.
📧 Email: shripanjabdairy@gmail.com
📞 Phone: +91-7354420976